Support Center


  • How do I cancel my subscription?

    Please cancel your subscription within your account. You will be sent a confirmation link to cancel your accou...

    Jun 07, 2018 10:05AM EST
  • How do I change my billing information?

    In order to change your billing address, please login to your Lip Monthly account and at the top right where y...

    Jun 07, 2018 10:06AM EST
  • Can I get a refund?

    We do not offer refunds for the Lip Monthly bags or for auto-renewals. If your Lip Monthly bag or any products...

    Jun 07, 2018 10:06AM EST
  • What payment methods do you accept?

    We accept Visa, MasterCard, Discover, and American Express credit and debit cards. If you don’t have one of t...

    Jun 07, 2018 10:07AM EST
  • Is your website secure?

    Yes - all of our website payments are securely processed through Stripe. We are SSL certified through Digicert...

    Jun 07, 2018 10:07AM EST
  • When will I be billed?

    If you sign up to the monthly subscription plan, you will be billed immediately and again every month anywhere...

    Sep 10, 2018 01:48PM EST
  • How much does shipping cost?

    Shipping is free in the United States - there is an additional fee to subscribers outside of the United States...

    Jun 07, 2018 10:11AM EST
  • Auto-Recurring Terms

    Monthly Subscription Contract between and You: By purchasing a month to month subscription, yo...

    Jun 07, 2018 10:13AM EST
  • I think I was double charged - What do I do?

    We rarely have experienced issues with double charging however, if you are double charged, please e-mail us im...

    Oct 21, 2014 03:44PM EST
  • I switched to a Bi-Monthly subscription - how does it work?

    For the Bi-Monthly option, we'll be sending out boxes in the following months: February, April, June, August,...

    Jun 07, 2018 10:14AM EST

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