Support Center


  • How do I cancel my subscription?

    You can cancel your subscription by logging into your account at and going to the "Su...

    Feb 05, 2016 11:33AM EST
  • How do recurring subscriptions work? Do I have to re-order every month...

    All our subscriptions auto-renew. Monthly Subscriptions Starting September 24, 2015, anyone signing up will...

    Jan 19, 2016 07:53PM EST
  • How do I change my billing information?

    In order to change your billing address, please login to your Lip Monthly account at

    Aug 20, 2014 01:29PM EST
  • Can I get a refund?

    We do not offer refunds for the Lip Monthly bags or for auto-renewals. If your Lip Monthly bag or any products...

    Aug 20, 2014 01:32PM EST
  • What payment methods do you accept?

    We accept Visa, MasterCard, Discover, and American Express credit and debit cards. If you don’t have one of t...

    Aug 13, 2014 03:20PM EST
  • Is your website secure?

    Yes - all of our website payments are securely processed through Stripe. We are SSL certified through Digicert...

    Aug 19, 2014 02:51PM EST
  • When will I be billed?

    Monthly Subscriptions Starting September 24, 2015, anyone signing up will not be billed until the 1st day of ...

    Feb 08, 2016 08:25PM EST
  • How much does shipping cost?

    Shipping is free in the United States - there is an additional fee to subscribers outside of the United States...

    Oct 19, 2016 12:15AM EST
  • Auto-Recurring Terms

    Monthly Subscription Contract between and You: By purchasing a month to month subscription, yo...

    Jan 19, 2016 07:53PM EST
  • I think I was double charged - What do I do?

    We rarely have experienced issues with double charging however, if you are double charged, please e-mail us im...

    Oct 21, 2014 03:44PM EST

Contact Us
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found