Lip MonthlySupport Center
Billing
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How do I cancel my subscription?
Please cancel your subscription within your account. You will be sent a confirmation link to cancel your accou...
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How do I change my billing information?
In order to change your billing address, please login to your Lip Monthly account and at the top right where y...
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Can I get a refund?
We do not offer refunds for the Lip Monthly bags or for auto-renewals. If your Lip Monthly bag or any products...
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What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express credit and debit cards. If you don’t have one of t...
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Is your website secure?
Yes - all of our website payments are securely processed through Stripe. We are SSL certified through Digicert...
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When will I be billed?
If you sign up to the monthly subscription plan, you will be billed anywhere from the 30th, 31st, or 1st of th...
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How much does shipping cost?
Shipping is free in the United States - there is an additional fee to subscribers outside of the United States...
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Auto-Recurring Terms
Monthly Subscription Contract between LipMonthly.com and You: By purchasing a month to month subscription, yo...
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I think I was double charged - What do I do?
We rarely have experienced issues with double charging however, if you are double charged, please e-mail us im...
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I switched to a Bi-Monthly subscription - how does it work?
For the Bi-Monthly option, we'll be sending out boxes in the following months: February, April, June, August,...