If you can't access your account click on “Forgot Password”. An email will be sent to the email you entered with a temporary password that you can use to access your account. The most common issue we see is that customers try to reset their passwords using an email that they did not use to originally join. Try with a couple of different emails and try finding the welcome email that we sent you. If you are unable to access your account after following these steps, please email us.
If this still isn't working - please contact us through our support centre so we can help you out.